Making the benefits of AI real for businesses.
AI automation should save time, energy, and cost by taking routine work off people’s shoulders, leaving them free to focus on judgment, creativity, and work worthy of their attention.
Yet most organizations have not meaningfully integrated AI into their operations. Employees may have access to AI, but the work itself remains largely unchanged.
“You can see the computer age everywhere but in the productivity statistics.”
Robert Solow, Nobel Prize-winning economist, 1987
Nearly forty years later, the same is true of AI. Most organizations know it matters. The common response is to give employees a chatbot and expect them to discover useful applications on their own.
That leaves the difficult operational work unsolved: identifying which workflows are worth changing, reconstructing how work actually happens, applying company rules, controlling consequential actions, and measuring results. Second Mind exists to close the gap between having access to AI and having AI reliably perform useful parts of the business.